Refund & Return Policy

Thank you for shopping at Silkeye.in. We strive to provide quality products and a satisfactory shopping experience. Please read our Return & Refund Policy carefully before making a purchase.

Returns

We accept return requests only under the following conditions:

  • The product received is damaged.
  • The product received is defective.
  • The wrong product was delivered.
  • The product is missing parts or accessories.

To be eligible for a return, you must contact us within 48 hours of receiving the product.

The item must be:

  • Unused and in its original condition.
  • Returned with original packaging, tags, and accessories.
  • Accompanied by proof of purchase.

Non-Returnable Items

The following items are generally not eligible for return:

  • Products damaged due to misuse or improper handling.
  • Products returned without original packaging.
  • Personal care, hygiene, or intimate-use products once opened.
  • Customized or personalized products.
  • Clearance, promotional, or final sale items.

Return Process

To initiate a return, please contact our customer support team with:

  • Order Number
  • Customer Name
  • Reason for Return
  • Clear photos or videos showing the issue

Our team will review your request and provide further instructions if the return is approved.

Refunds

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original payment method.
  • Refunds may take 5–10 business days to reflect in your account depending on your bank or payment provider.

For Cash on Delivery (COD) orders, refunds may be processed via bank transfer, UPI, or another suitable method.

Replacement Policy

In eligible cases, we may offer a replacement instead of a refund, depending on product availability.

Order Cancellation

  • Orders may be cancelled before they are shipped.
  • Once an order has been shipped, cancellation requests may not be accepted.
  • If a prepaid order is cancelled before shipment, a full refund will be issued.

Refused Deliveries

If a customer refuses delivery without a valid reason, Silkeye.in reserves the right to deduct applicable shipping and handling charges from any eligible refund.

Contact Us

Business Name: SILKEYE TRADING

Website: Silkeye.in

Address:
89A, Pradeep Ram Vihar Colony,
Nagla Rambal, Naraich,
Mandi Samiti Road,
Agra, Uttar Pradesh – 282006, India

Phone: +91 9119009578

Email: support@silkeye.in

For any return, replacement, or refund-related queries, please contact our customer support team.