Shipping Policy

Thank you for shopping with Silkeye.in. We are committed to delivering your orders quickly and efficiently. Please read our shipping policy carefully.

Order Processing

  • All orders are processed within 1–2 business days after order confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next business day.
  • During high-demand periods, processing times may be slightly longer.

Shipping Coverage

We currently deliver to most locations across India.

If your location is not serviceable by our courier partners, we will inform you and initiate a refund if payment has already been made.

Estimated Delivery Time

  • Metro Cities: 3–7 Business Days
  • Other Cities & Towns: 4–9 Business Days
  • Remote Areas: 5–12 Business Days

Delivery times are estimates and may vary due to courier delays, weather conditions, public holidays, or unforeseen circumstances.

Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout before payment.
  • We may offer free shipping promotions from time to time.

Order Tracking

Once your order is shipped, you will receive tracking details via SMS, email, or WhatsApp (where applicable).

You can use the tracking information to monitor the status of your shipment.

Delivery Attempts

Our courier partners will usually make multiple delivery attempts. If delivery cannot be completed due to incorrect address details, unavailability of the customer, or refusal to accept the package, additional shipping charges may apply for re-shipment.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. Silkeye.in will not be responsible for delays or failed deliveries caused by incorrect or incomplete address information.

Damaged or Missing Items

If your order arrives damaged or if any item is missing, please contact us within 48 hours of delivery with photographs and order details.

We will review the issue and provide an appropriate resolution.

Delayed Deliveries

While we strive to deliver all orders within the estimated timeline, delays may occasionally occur due to circumstances beyond our control. We appreciate your patience and understanding in such situations.

Contact Us

Business Name: SILKEYE TRADING

Website: Silkeye.in

Address:
89A, Pradeep Ram Vihar Colony,
Nagla Rambal, Naraich,
Mandi Samiti Road,
Agra, Uttar Pradesh – 282006, India

Phone: +91 9119009578

Email: support@silkeye.in

For any shipping-related questions, feel free to contact our support team.